Terms and Conditions applicable to the online store www.balux.sk valid from 25.5.2018
- General provisions
1.1. These business and claim terms determine rights and obligations of the parties resulting from a purchase contract concluded between buyer and seller - VFtech spol s r.o. Ltd, registered office: Vápenická 24, 971 01 Prievidza, Slovakia, IN: 31564640, Tax IN .: 2020466910 VAT IN .: SK2020466910, registered in the Commercial Register of the District Court Trenčín, Section: "spol s r.o. /Ltd"), the object of which is the purchase and sale of goods on seller's e-shop website.
1.2. Seller contact details:
VFtech spo. s r.o., registered office: Vápenická 24, 971 01 Prievidza
registered in the Commercial Register of the District Court of Trenčín
Section: Sro, insert number 1797 / R
Tax ID: 2020466910
VAT IN: SK2020466910
Tatra banka, No. 262 954 0150/1100
IBAN: SK10 1100 0000 0026 2954 0150
Phone: +421 46 542 6456
E-mail: firstname.lastname@example.org ; email@example.com
1.3. All information about goods offered in the online store is taken from official sources of their manufacturers/ suppliers. In case of incorrect information, seller has the right to correct, add or otherwise modify this information at any time and without prior notice. In this case, buyer has the right to withdraw from the contract.
2.1. The terms defined in this Article 2, for purpose of these GTC, have the signification given in the following paragraphs.
2.2 E-shop. E-shop is an online store of VFtech spol. s r.o., located on the website , enabling the purchase of goods offered by www.shop.vftech.sk.lisa.speedweb.sk on the mentioned site.
2.3. Registration. Registration is a filling in an electronic form containing fields to fill in buyer data, including personal information. Starred data is obligatory and is required for successful registration. Registration is not necessary for using the e-shop, but it is associated with certain benefits provided by VFtech spol. Ltd. (discounts, regular information about discounts at VFtech spol s r.o.).
2.4. Buyer. Buyer is a person eligible for legal acts or a legal person who has shown an interest in buying goods through e-shop and concluding with VFtech spol. Ltd. a purchase order to buy the goods offered through the e-shop, which has been duly filled in for this purpose and who has sent and delivered a binding order via e-shop to VFtech spol. s r.o . A statutory body or a representative deals behalf of buyer - legal person.
2.5. Authorized person. Authorized person is a person, different from the buyer, named in the binding order as the person to whom the goods are to be handed over. The authorized person is considered to have a mandate to take over the ordered goods.
2.6. Order form. The order form is an electronic form containing personal details of buyer or autorised person, the identification of ordered goods, price including VAT, place of delivery, mode of delivery of the goods and the delivery price of the goods to delivery place.
2.7. Actual goods offer. The current offer of the goods is the offer of goods published on the website www.shop.vftech.sk.lisa.speedweb.sk, which contains especially the text mark of the goods (e.g. name, description of goods, etc.) and information about the current price. Changes to the current offer of goods (including price changes) are effective from the moment of their publication on the website www.shop.vftech.sk.lisa.speedweb.sk. Purchase agreements concluded prior to the relevant change in the current offer of goods do not apply to this change. The goods are mainly textiles, dance shoes and clothing, fancy haberdashery.
- Concluding a purchase contract
3.1. The proposal for the conclusion of a purchase contract is sent by buyer to seller by filled in electronic form (hereinafter referred to as "orders") on the seller's website, subject to the transfer of the right of ownership to the goods marked by buyer, at the purchase price and under the conditions stated in this contract.
3.2. After placing the order, buyer will automatically receive notification of receipt of the order to the seller's electronic system (hereinafter referred to as the "confirmation of order reception") containing an indication that the order has been delivered to seller o his email address, but this acknowledgment is not accepted proposal for the conclusion of the purchase contract.
3.3 On buyer's e-mail address may be, if necessary, sent further information regarding his order from the part of seller. Seller can verify by phone or other appropriate way the validity and scope of the order, payment method and shipping in order to avoid errors, as well as confirm the delivery time and price.
3.4. Then seller send on buyer's email address information whether the order has been accepted ("Order Acceptance"). Acceptance of the order includes such information as the name and specification of the goods that is a subject of the contract, the details of price of the goods and / or other services, the indication about expected delivery date, the name and the place of delivery of goods, price, conditions, mode and time of delivery of the goods to the agreed place, details of seller (business name, registered office, registration number in the business register, etc.) and other necessary data.
3.5. The purchase contract is concluded by receipt of the order acceptance in electronic or letter form to buyer.
3.6. The condition of the electronic order validity is a correct and complete fulfilment of all required date and details in the registration form. Each order must include: Name and surname of buyer / Business name, contact person, postal and billing address, phone number, e-mail address, IN, VAT IN, product order code, payment, method of taking over the goods.
3.7. The period during which seller is bound by his goods offer presented on the website including the price, is 24 hours from the sending of receipt of order confirmation to buyer.
3.8 Buyer resells the orders in succession as they arrive. According to Section 588 of the Civil Code, seller is obliged to submit the object of the purchase to the buyer and the buyer is obliged to take over the object of the purchase and to pay the seller the agreed price.
3.9 Buyer has the right to cancel the confirmed order without any charge, only before the delivery of the acceptance of the order to seller. The order can be canceled by phone or in writing (by e-mail). Confirmation of the order cancellation is communicated by seller to buyer in writing (by e-mail).
3.10. Prior to sending an order seller clearly, unambiguously, comprehensibly and by unmistakeble manner advised buyer about pre-contractual conditions regarding claims, payment, merchandise, shipping and other terms, so that at the relevant sub-page of the seller's e-shop or relevant Articles of these Business Terms placed on the appropriate sub-site of the seller's e-shop, he informed about:
- 2. main characteristics of the goods or the nature of the service in the extent of the appropriate means of communication
- business name and the seller's domicile of business
- seller phone number and other data important for buyer's contact with seller, in particular his e-mail address
- seller address on which buyer can claim the goods or services, submit a complaint or other suggestion
- total price of the good or service, including value added tax and, where appropriate, any other taxes or, if the nature of the goods or services can not reasonably be determined in advance, the manner in which it will be calculated, as well as transport fee, delivery, postage and other costs and charges can not be determined in advance and the fact that buyer will be required to pay them
- payment terms, delivery terms, limit time the seller engage to deliver the goods or provide a service
- procedures for the application and handling of claims, complaints and buyer's suggestions
- the buyer's right to withdraw from the purchase contract, the terms, the time limit and the procedure for exercising the right of withdrawal
- to provide the withdrawal form itself on the contract of sale at www.shop.vftech.sk.lisa.speedweb.sk
- information that, if buyer withdraws from the purchase contract, he will bear the costs associated with return of the goods to seller pursuant to Section 10 3 of Act no. 102/2014 Z.z. on the protection of the consumer in the sale of goods or the provision of services at a distance or off-premises contract of seller and amending certain laws (hereinafter referred to as the "Consumer Protection Act for the Sale at a Distance"), and if he withdraws from the contract of sale and the cost of returning goods that can not be returned by mail because of its nature
- buyer's obligation to pay the seller price for actually provided performance pursuant to Section 10 5 of the Consumer Protection Act when selling at a distance if buyer withdraws from the service contract after having given to seller an explicit consent under § 4 par. 6 of the Act on the Protection of Consumers in the Sale at a Distance
- the circumstances in which buyer loses the right to withdraw from the contract
- instructions on the liability of seller for defects in goods or services pursuant to § 622 and 623 of the Civil Code
- buyer's obligation to pay an advance or to provide another financial guarantee on request of the seller and the conditions to which it applies if the buyer has such a commitment from the purchase contract
- possibilities and conditions for resolving the dispute through an out-of-court procedure through an ADR scheme, if the vendor pledges to the system
- the acts necessary to conclude for purchase contract by describing these necessary acts in according to these terms and conditions
- fact that the purchase contract will be stored electronically at seller and available to buyer after the buyer has requested it in writing
- fact that the language offered ? for contract conclusion is Slovak language
3.11. If seller did not inform buyer about payment of additional fees or other costs under point 3.10. (e) of these Terms and Conditions, or the cost of returning the goods under point 3.10. (j) or the actual performance provided under point 3.10. (k) of these Terms and Conditions, buyer is not obliged to pay these additional costs or fees.
- Purchase price
4.1. The purchase price for the goods on the website e-shop operated by seller (the price of the ordered goods), includes the value added tax at the amount determined by the valid legal regulations of the Slovak Republic. It is listed in the current price offer, in the order, as well as in the acceptance of the order, which is the acceptance of the proposal for the conclusion of a purchase contract by VFtech spol. Ltd.
4.2. The purchase price of the goods does not include the price for shipment from the warehouse VFtech spol. Ltd. to the place of delivery, and will be charged to buyer separately according to the mode of transport to delivery place chosen by buyer or other optional services.
4.3. All quoted prices are always valid only until stocks are sold unless otherwise stated for a particular product.
4.4. Seller reserves the right at any time to adjust the price of the goods on the e-shop website he operates. The change of goods price does not apply to purchase contracts concluded before the price changing, regardless of the fact that the goods have not been delivered yet.
4.5. If purchase price in the order confirmation exceeds the price for identical goods listed on the e-shop at time of sending the order to buyer, seller deliver an electronic message to buyer with a proposal for information about the offer of a new purchase price at a different amount considered to be the seller's proposal to conclude a new purchase contract, which must expressly be confirmed by buyer in writing (e-mail) in order to effect a valid purchase contract.
4.6 The purchase price for the goods agreed in the purchase contract between seller and buyer is stated in the acceptance of the order.
4.7 Buyer is obligated to pay to seller the purchase price, including the delivery cost cash or by payment card upon personal receipt of the goods, by cash delivery to the courier at the place of delivery of the goods or by wire transfer on the seller's account stated in acceptance of the order or on his website before taking the goods over.
4.8. In case buyer pays to seller the purchase price by cashless transfer, the day of payment is the day when the entire purchase price is credited to the seller's account.
4.9. Buyer is obliged to pay to seller the purchase price for the agreed goods within the term of the purchase contract, but latest when the goods are taken over.
4.10. If buyer does not pay the entire purchase price to seller until goods delivery to the place of delivery, seller is entitled to deny the delivery to buyer.
- Seller's rights and obligations
5.1 Seller has the right to receive on time the payment from the part od buyer for delivered goods.
5.2 Seller is obliged to:
- deliver the goods to buyer on the base of the order confirmed by acceptance, in the agreed quantity, quality and time and pack it or equip it for transport in the manner necessary for its preservation and protection
- ensure that the delivered goods comply with the applicable Slovak legislation
- without delay after the conclusion of the purchase contract, but latest with delivery of the goods, provide the buyer with a confirmation of the conclusion of a purchase contract on a durable medium, for example by e-mail. The confirmation must include all the information specified in 3.10 (a) to (f), including the withdrawal form from the purchase contract.
- send to buyer, together with the goods, in written or electronic form all the documents necessary for taking over and using the goods and other documents prescribed by the valid legal regulations of the Slovak Republic (instructions, warranty card, delivery note, tax document).
5.3. If seller is unable to deliver the goods to the purchaser within the period stipulated in the Purchase Agreement or determined by these Terms and conditions or for the agreed purchase price stated in e-shop, seller is obliged to offer to buyer a substitute performance or possibility for buyer to withdraw from the purchase contract (cancel the order).
5.4. Withdrawal from the purchase contract or cancellation of the order can be done by buyer by e-mail. If buyer has already paid the purchase price or part thereof, seller will refund the purchase price already paid or part thereof within 14 days from the date of delivery of the e-mail for withdrawal from the purchase contract or cancellation of the order, to the purchaser on stated account, unless the parties agree otherwise.
5.5. If purchaser does not accept the substitute performance offered by seller within a reasonable time nor withdraws from the purchase contract, seller is entitled to withdraw from the purchase contract and, if buyer has already paid the purchase price or part thereof, seller is obliged to refund the purchase price or its part already paid within 14 days from the date of delivery of the withdrawal from the purchase contract to buyer.
5.6. Seller reserves the right to change at any time the sale prices published in his e-shop, to cancel or to introduce any price action. Changes are then binding on all orders received by the seller from the moment of the change.
- Buyer's rights and obligations
6.1. Buyer has been informed by seller that part of the order is his obligation to pay the purchase price.
6.2. Buyer is required to:
- take over the ordered and delivered goods
- pay to seller agreed value within the agreed date, including the cost of delivery of the goods
- do not damage the seller's good reputation
6.3. Buyer has the right on delivery the goods in quantity, quality, time and place agreed by the parties.
- Delivery conditions
7.1. The picture of goods on any e-shop website operated by seller is illustrative only. The weight, dimensions and other details of the goods contained in the seller's catalogs, prospectuses and other documents placed on the seller's internet site are reported by the manufacturer or supplier.
7.2. The availability of the goods is given for each item on the e-shop website.
Seller displays in his e-shop information on current availability of goods. However, this information may change. In case the ordered good is not available either at seller or at his supplier, nearest possible delivery date or the appropriate alternative will be propose to buyer when the order is confirmed.
7.3. Unless otherwise agreed, seller is obliged to deliver the goods to buyer without delay, no later than 15 days from the date of the purchase agreement (order acceptance). The usual delivery time is 1-2 business days from the date of consignation
7.4. If seller fails to comply with his obligation to deliver the goods within 15 days, buyer will ask him to deliver the goods in additional reasonable period. If seller does not deliver the matter within this additional period, buyer is entitled to withdraw from the contract.
7.5. Seller is entitled to invite buyer to take the goods over even before the expiry of the delivery time stipulated in the purchase contract.
7.6. Buyer is obliged to take the goods over at place agreed between seller (or person authorized to deliver the goods) and buyer in purchase agreement (by buyer mentionned in contract as delivery address) or otherwise agreed before delivery of goods ( „Place“). If delivery address is not filled in, the goods will be delivered on the billing address.
7.7 Buyer is obliged to take the goods over within a time agreed between seller (or person authorized to deliver the goods) and buyer in purchase agreement or otherwise agreed before delivery of the goods (the "Time period").
7.8. If seller delivers the goods to buyer at the Place and in the Time period, buyer is obliged to take the goods over personally or to ensure that the goods are taken over by person authorized to do so in case of his absence and to sign a protocol about payment of purchase price, delivery and taking the goods over. The third person authorised to take over the goods is obliged to submit a copy of the order acceptance to seller.
7.9. Goods are deemed to have been delivered and taken over by the moment of delivery to buyer.
7.10. Deliver the goods to buyer means delivering the goods to Place, his taking over by buyer or a third party authorized by buyer, and signing a "Purchase Order and Delivery Protocol" by buyer or a third party authorized by buyer.
7.11. Ordered goods remain in the property of seller until full payment of purchase price by buyer.
7.12. If it is necessary to repeat the delivery due to absence of buyer on the Place and in the Time period, or if buyer does not take the goods within 7 days after the expiration of the Time period without the prior written withdrawal from the purchase contract, seller shall be entitled to claim the amount of actual cost for unsuccessfully delivery of the goods to Place as compesation of damages.
7.13. Buyer is required to check the shipment, i.e. goods, as well as its packaging, immediately after delivery in presence of seller's agent. In case of a goods defect, the representative of seller is obliged to allow buyer to record damage range and nature of the defects of the goods, the accuracy of which is confirmed by representative of seller. On base of such written record delivered to seller, buyer may subsequently refuse to accept the delivered goods with a defect or confirm receipt and delivery of defective goods and consequently, within the terms of these commercial terms, to claim a defect at seller or authorisesed person. If buyer refuses to take delivery of the defective goods, all expeditiously incurred costs of returning the goods to the seller are borne by seller.
7.14. Buyer is entitled in case of failure to deliver the goods by seller within limit time specified in point 7.3. of these business conditions to withdraw from the purchase contract and seller is obliged to return to buyer already paid purchase price or the paid part thereof within 14 days of the delivery of the withdrawal from the purchase contract by wire transfer to buyer's bank account specified by buyer.
8. Payment Terms
8.1. When making an order, buyer is required to choose a form of payment. The e-shop will automatically select a form possible for given configuration.
- payment by cash or card in the store - buyer will pay purchase price by cash or by payment card accepted by seller via the POS terminal
- cash payment to courier - buyer will pay the price according to the purchase contract in cash upon delivery of the goods on delivery address. This form of reimbursement is limited: maximum order amount is 150 EUR
- payment for goods by bank transfer - payment acceptation will be sent to buyer upon receipt of the payment method - a notification email with necessary data for bank transfer. After posting the payment on the seller's bank account (usually within 2 business days), buyer will be notified of that by email.
8.2. When choosing a method of the purchase to account VFtech spol. Ltd. the delivery period starts from the attribution of the purchase price on account VFtech spol. Ltd. under condition that buyer has enter correct variable symbol when paying. In case of incorrect variable symbol, delivery period begins to run after the payment has been assigned to the buyer's order.
- Delivery method to delivery place, shipment
9.1. Buyer chooses how to deliver the goods when making an order by e-shop. The following are available:
- taking the goods personally in Prievidza - the goods will be taken personally by buyer at seller's store within current working hours (www.shop.vftech.sk.lisa.speedweb.sk/supply) within 3 business days, this period begins to run :
o - upon payment at the store next business day after delivery of seller´s acceptance of order to buyer
o – after payment by transfer in advance, and after receipt of payment on account VFtech spol. Ltd.
- courier - seller delivers the goods to buyer via delivery service on chosen delivery place, within max. 3 business days after dispatch (usually 1-2 business days). Goods are delivered to courier only during business days. This mode of transport is subject to a limitation:
maximum weight of shipment is 30 kg
o - in case of delivery with cash reimbursement for goods (cash on delivery), maximum amount to be paid is EUR 150.
9.2. The cost of delivery the goods to the place specified by buyer for each mode of transport depends on the mode of transport chosen, the method of payment, weight and price of goods. The price information (shipping) is always assigned when you place an order for a specific type of goods transport, as well as on www.shop.vftech.sk.lisa.speedweb.sk in section Transport.
- Owneship and passing of danger of goods damage
10.1. Buyer acquires ownership of goods when the full purchase price for the goods is paid.
10.2. Danger of goods damage pass from seller to buyer at time when buyer or third person empowered by buyer, take the goods over from seller or his agent charged with delivering the goods or when doing so in time when seller allows buyer to dispose of the goods and the goods are not taken over by buyer yet.
- Liability for defects
11.1. VFtech spol. Ltd. is responsible for defects occured on the goods when buyer take the goods over, as well as of defects occured on the goods during warranty period starting on the date of receipt of the goods by buyer. The invoice serves as a warranty certificate.
11.2. Details of buyer's rights arising from the liability for defects and the procedure for claiming the goods are governed by the Complaint Procedure, which is published on www.shop.vftech.sk.lisa.speedweb.sk
- Withdrawal from the sale contract
12.1. If seller can not fulfill his obligations under the purchase contract due to selling out the goods, the unavailability of the goods, or if producer, importer or supplier of goods agreed in the purchase contract interrupted production or made such major changes that rendered impossible the fulfillment of seller's obligations for reasons of force majeure, or, if without incurring any effort that may be fairly demanded from him, is unable to deliver the goods to customer within time specified by these terms and conditions or at price stated in the order, seller is entitled to withdraw from the purchase contract and he is obliged to inform immediately buyer about this fact and is also obliged to offer the buyer a substitute performance or the buyer's possibility to withdraw from the purchase contract (cancel the order). If buyer withdraws from the purchase contract for the reasons stated in this point of these terms and conditions, seller is obliged to return to buyer the amount already paid for the goods agreed in the purchase contract within 14 days of the notice of withdrawal by transfer to the account specified by buyer .
12.2. Buyer is entitled to withdraw from the purchase contract without giving any reason in accordance with § 7 et seq. Of Act no. 102/2014 Z.z. on consumer protection in case of sale at distance (hereinafter referred to as the "Consumer Protection Act for the Sale at Distance") within 14 days of receipt of the goods. Buyer has right within this time to unpack and test the goods in a manner similar to that normally used when buying in a classic shop to the extent necessary to ascertain the nature, characteristics and functionality of the goods.
12.3. The withdrawal period begins on day when buyer or a third party specified by him other than the carrier takes the goods over or if:
- the goods ordered by buyer in one order are delivered separately, from the date of receipt of goods delivered as the last
- supplies goods consist of several parts or pieces, from day of the last part or last piece
- on the base of the contract, the goods are delivered repeatedly during specified period, from the date of receipt of the first delivered goods
12.4. Buyer may withdraw from the purchase contract, the subject of which is purchase of the goods before beginning of the withdrawal period.
12.5. Withdrawal from the contract must be done by buyer in writing in a manner that does not give rise to any doubts that the contract has been withdrawn (ie any unambiguously stated consumer statement indicating his or her willingness to withdraw from the contract, eg by letter or mail to VFtech spol. Vápenická 24, 971 01 Prievidza, e-mail: firstname.lastname@example.org or via the withdrawal form, which can be found at www.shop.vftech.sk.lisa.speedweb.sk.) The withdrawal period is considered to be kept if the notice of withdrawal has been sent to seller at least at last day of the deadline under § 7 para. 1 of the Act on the Protection of Consumers in the Sale at a Distance.
12.6. Withdrawal from the purchase contract according to the preceding point of these terms and conditions must include the information required in the withdrawal form, in particular the buyer identification, the order number and date, the exact specification of the goods, the way the seller returns already accepted performance, especially the account number and / or postal address of buyer.
12.7. Buyer is obliged to send the goods back on seller´s domicile address or give it to seller or the person authorized by seller to take the goods over without undue delay, but within 14 days from the date of withdrawal from the purchase agreement. The limit time referred to in the first sentence of this point shall be deemed to be preserved if the goods have been shipped for shipment at latest on the last day of the period (ie the consumer may send the goods at the same time as the notice of withdrawal or, subsequently, not later than 14 days from the date of despatch of the notice of withdrawal. contract).
12.8. Buyer is obliged to deliver the goods to seller complete, including complete documentation, undamaged, if possible in original packaging and unused.
12.9.. Seller recommends to buyer to insure the goods.
12.10. Seller does not take over the shipment cash on delivery.
12.11. Seller shall return to buyer, without undue delay and within 14 days from the date of delivery of the notice of withdrawal, all payments received from him based on the Purchase Agreement, including transport, delivery and postage and other costs and charges.
12.12 However, seller is not obligated to return to buyer the payment under item 12.11. of these terms and conditions before the goods are delivered to him or buyer does not prove the return of the goods back to seller.
12.13. Buyer shall bear the cost of returning the goods to seller or person authorized by seller to take the goods over. This does not apply if seller has agreed to bear it himself or if he has not fulfilled the obligation under § 3 par. (1) i) of the Act
- PERSONAL DATA PROTECTION
For more information see Privacy & Protection
- Loyalty bonus
13.1. Seller offers on website.................of his e-shop a loyalty customer system (program) called "Cashback" (abbreviated to "CB") balux.sk page, which allows customers to get benefits after fulfilling the conditions.
13.2. Cashback is operated for seller by third party, Lyoness Slovakia, under a mandate agreement. The general business terms and conditions applicable to the use of the "CB" system can be found on Lyoness www.lyoness.com
13.3. The using of the CB system is voluntary, buyer can decide whether it use or no.
13.5. Registered user may, under the terms and conditions specified by seller through the connection to the user's account and the Cash Back program:
- Take advantage of offered discounts, benefits, or rewards
- monitor rewards, shoping points and their using
13.6. The CB operator, Lyoness, does not process any personal data of users of the balux.sk site other than the registered ones.
- Final provisions
14.1. The relevant provisions of the Civil Code, the Commercial Code, Act no. 22/2004 Z.z. on electronic commerce (based on Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000) and amending Act no. 128/2002 Z.z. on state control of the internal market in consumer protection matters and on amendment of some acts, as amended by Act No. 284/2002 Z.z. in the wording of later regulations, Act no. 250/2007 Coll. on Consumer Protection, as amended, and on amending the Act of the Slovak National Council no. 372/1990 Z.z. on offenses as amended, Act no. 102/2014 Z. z. on the protection of the consumer in the sale of goods or the provision of services on the basis of a distance contract or contract concluded outside the premises of the seller and on the amendment of some laws and Act no. 391/2015 Z.z. on alternative dispute resolution of consumer disputes and on amendment of some laws.
14.2. Supervisory authority:
Slovak Trade Inspection (SOI)
SOI Inspectorate for Bratislava Region
Prievozská 32, P.O. Box 5
820 07 Bratislava 27
the Technical Product Control and Consumer Protection Division and the Legal Departmenttel. No .: 02/58272 172, 02/58272 104 fax no .: 02/58272 170
14.3. If seller fails to comply with its obligations under the applicable laws of the Slovak Republic or the European Communities or under these terms and conditions, buyer may claim his rights against the seller through the competent court.
14.4. Appropriate entities for alternative dispute resolution with seller VFtech spol. s ro, registered office at Vápenická 24, 971 01 Prievidza, IN: 31564640 is Slovak Trade Inspection, Prievozská 32, P.O. Box 5,820 07 Bratislava 27, www.soi.sk or other relevant legal entity registered in the list of alternative dispute resolution entities maintained by Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk); consumer has the right to choose which of those alternative dispute resolution entities to address.
14.5. Buyers - Consumers are entitled to use the online dispute resolution platform ("RSO") to resolve their disputes in language of their choice. Buyer - The consumer can use the RSO platform to find alternative solutions to his dispute, available at http://ec.europa.eu/consumers/odr/. Buyer - Consumer when submitting submissions to the RSO platform will complete the electronic complaints form. The information it provides must be sufficient to identify the relevant alternative dispute resolution entity online. Buyer - consumer can attach documents to support his complaint.
14.6. Seller reserves the right to change these general terms and conditions. The obligation to notify in writing changes to these general terms and conditions is met by placing it on the seller's e-shop website.
14.7. The parties have agreed that communication between them will be in the form of e-mail messages.
14.8. Buyer will be prompted to send the order by ticking the box to confirm that he has become acquainted with these terms and conditions, reads them, understands their content and agrees with them in their entirety.
9.14 These General terms and conditions become effective for buyer by entering into a purchase contract.